Service Terms and Conditions

These Terms and Conditions set out the contractual relationship between you and the provider for the supply of services in the United Kingdom. They explain the scope of supply, the booking process, payment obligations, cancellation rights and key responsibilities of both parties. Please read these Service Terms carefully before booking.

The purpose of these Terms & Conditions is to clarify expectations and reduce misunderstanding. These Terms of Service apply to all orders, quotes and confirmations. By making a booking you accept these conditions, whether you act as an individual, business or agent. If any provision is unenforceable, the remainder will continue to apply.

The booking process begins when you request a quote or submit a booking request. Quotes are indicative and subject to availability; a booking is not confirmed until you receive an explicit confirmation from us. We may require certain information about the service location, scope and any access constraints to provide an accurate estimate.

Bookings must be made using the channel specified by the provider and are subject to availability. On confirmation, we will provide an estimated start date and, where applicable, an estimated completion date. Timings are estimates and may change due to operational reasons; any significant change will be communicated.

When you make a reservation you agree to provide accurate information. If access is restricted or the required conditions are not met, we may postpone or cancel the appointment and additional charges may apply. The booking requirements will be set out in the service confirmation.

Payments, Fees and Pricing

All prices quoted are in GBP and include VAT where applicable. The total fee will be confirmed at booking and may include charges for travel, materials, disposal and any specialist services. Estimates are based on the information available at time of booking; unforeseen complications may result in price adjustments.

Payment is due in accordance with the payment terms stated on the confirmation. We may require a deposit to secure your booking. Final payment is payable on completion unless otherwise agreed in writing. Failure to pay in accordance with agreed terms may result in suspension of services or debt recovery action.

Accepted payment methods will be confirmed at booking. Where credit terms are agreed, invoices are payable within the agreed credit period. Late payments may attract interest at a reasonable commercial rate and the customer will be responsible for recovery costs. We reserve the right to require payment in advance for certain work.

Cancellations and Rescheduling

Customers may cancel or reschedule bookings by giving the notice set out in their service confirmation. Where notice is not given within the specified period, cancellation or rescheduling fees may apply to reflect the loss of opportunity and any costs already incurred. Cancellation charges are calculated fairly and proportionately.

We reserve the right to cancel or postpone a booking due to unforeseen circumstances such as staff illness, equipment failure or adverse weather conditions. In such situations we will offer an alternative appointment or a refund of any deposit where a replacement cannot be agreed within a reasonable period.

Liability and Indemnity

We exercise reasonable care and skill in the provision of services. Unless expressly stated otherwise, our liability for loss or damage arising out of or in connection with the provision of services is limited to direct losses reasonably foreseeable at the time of booking and will not exceed the total charges paid for the specific service.

Exclusions: We will not be liable for indirect or consequential losses, loss of profit, loss of business, or loss of data arising from the provision or failure to provide services. This exclusion applies to the fullest extent permitted by law.

The customer agrees to indemnify and keep us indemnified against any claims, losses or costs arising from inaccurate information supplied by the customer, failure to comply with any instruction, or any third party claims resulting from alterations made by the customer post-completion.

Where services require third-party suppliers or contractors, we shall not be responsible for the acts or omissions of such third parties beyond what is required by contractual arrangements. We will, however, use reasonable endeavours to ensure that any third party complies with applicable standards and the agreed scope of work.

Insurance: Customers are responsible for maintaining adequate insurance for their property and liability where appropriate. Our own insurance cover is maintained at commercially appropriate levels; details are available on request. Nothing in these terms limits liability for death or personal injury resulting from negligence.

Risk passes to the customer upon handover or completion of the service, unless otherwise agreed in writing. You must notify us of any claim for damage within a reasonable period and provide reasonable access for inspection and verification.

Waste Regulations and Environmental Obligations

Some services involve the handling, transport or disposal of waste. We will comply with applicable waste management and environmental regulations when performing services. Customers must disclose in advance the nature of any waste to be handled, including hazardous materials, so safe and compliant arrangements can be made.

Customer responsibilities:

• Ensure waste is segregated and packaged as required;
• Provide accurate information about hazardous or controlled waste;
• Obtain necessary consents for access or disposal where required.

If waste is found to be more complex, contaminated or hazardous than declared, we will suspend work until the correct handling is agreed. Additional charges may apply. We will retain records and manifests where legally required and provide documentation to the customer upon reasonable request.

We will endeavour to minimise environmental impact through responsible sourcing, reuse and recycling where practicable. Customers are encouraged to discuss environmentally preferable options at the point of booking. Any commitments to specific environmental performance will be confirmed in writing and form part of the service scope.

Disposal methods will comply with regulatory requirements; where legal compliance requires specific treatment or off-site handling, the associated costs will be the customer's responsibility. We reserve the right to refuse to accept or transport waste that appears to pose an unacceptable risk to health, safety or the environment.

All documentation relating to waste transfer or disposal will be retained in accordance with applicable retention periods and made available to authorities if required. We will co-operate with any lawful enquiries regarding environmental compliance.

Operational Terms

Access: You must provide safe and reasonable access to the site and working areas. Where parking, permits or special access arrangements are required these should be arranged prior to the appointment. Failure to provide access may result in additional charges or rescheduling.

Health and Safety: Customers must disclose any site hazards and ensure that the working environment complies with health and safety obligations. We will follow appropriate safety practices and may suspend work where there is a significant health or safety risk.

Materials and Third-Party Goods: Any materials supplied by the customer must be suitable for purpose. We accept no liability for defects where materials supplied by the customer cause failure or shortfall in performance.

Intellectual Property: Any intellectual property rights arising from the service remain with the party that created them unless expressly assigned in writing. Where pre-existing materials are used, the relevant ownership remains with the owner and licenses must be granted if required for service delivery.

Confidentiality: Each party will treat as confidential any proprietary information obtained during the course of the agreement and will not disclose it except as required by law. This obligation survives termination of the agreement for a reasonable period.

Data Protection: Personal data processed in connection with the service will be handled in accordance with applicable data protection legislation. We will process personal data only for the purpose of delivering the service and in accordance with our privacy practices.

Termination: Either party may terminate the agreement for material breach if the other party fails to remedy the breach within a reasonable period after receiving written notice. We may also terminate immediately where continued performance would be unlawful or pose a significant health and safety risk.

Consequences of termination include payment for all work performed to date and the return of any property belonging to the other party. Termination does not affect accrued rights or liabilities that by their nature are intended to survive termination, including indemnities and limitations of liability.

Force majeure: We are not liable for delays or failures to perform caused by events beyond reasonable control, such as extreme weather, strikes, pandemics or government restrictions. Where prolonged disruption occurs, either party may seek to terminate the contract without penalty.

Amendments: These Service Terms and Conditions may be amended from time to time. Any changes will be notified in writing and will apply to bookings made after the change. For existing confirmed bookings, the terms governing that booking at the time of confirmation will apply unless otherwise agreed.

Severability: If any provision of these terms is held to be invalid or unenforceable in any respect, the validity of the remaining provisions will not be affected. The parties will seek to replace any invalid provision with a valid provision that achieves, as far as possible, the intended commercial result.

Assignment: You may not assign or transfer your rights or obligations under these terms without our prior written consent. We may assign our rights and obligations in whole or in part to a third party where this does not materially affect the service provided to you.

Governing Law and Dispute Resolution: These Terms of Service are governed by the laws of England and Wales. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales unless otherwise required by mandatory law. Parties are encouraged to attempt resolution through negotiation rather than immediate court proceedings.

Entire Agreement: These terms, together with any written service confirmation, constitute the entire agreement between the parties relating to the supply of services and supersede all prior agreements and understandings. No terms proposed by the customer will form part of the contract unless expressly agreed in writing.

Acceptance: By proceeding with a booking you acknowledge that you have read, understood and accepted these Service Terms and Conditions, including the provisions relating to payment, cancellation, limitation of liability and waste handling. These terms remain in force for the duration of the contractual relationship.